Friday, September 22, 2006
For more than a couple of months now I have been working on a web site redesign for on of the major tourist destinations in Roanoke, a complete overhaul of their site including the introduction of a gift shop for online shopping. The web site is to be hosted by a local web hosting provider, Tech Squared. Or at least that's what they say they are going to do. The site is completely developed, completed by myself and a partner and with the help and cooperation of the entire staff at the tourist destination - however Tech Squared has stalled the whole project. The Shop aspect of the site requires software to be installed on the server at Tech Squared - and for more than three weeks now they have failed to respond to emails, phone calls from myself and the client, and all-in-all completely failed to provide the type of support that one would expect from a company who provides this service. This will be the last web site that I work with that is hosted on their servers - and I'll have a compelling and straightforward story to share with clients in the future who might choose to use Tech Squared for their hosting. There are far too many options for hosting out there to settle for the kind of service I have received from Tech Squared. Be warned!